FAQ
Return Policy
RETURN POLICY
Approval and Inspection:
All returns must be approved by JODIFL. Please inspect the merchandise immediately upon receipt.
Return Claims and Requirements:
All claims, including damages, missing items, or shipment issues, must be submitted within 10 days of receipt to Returns@jodifl.com. Every e-mail must include the following details:
- Invoice number
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Boutique name
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Style number
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Color
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Quantity
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Sizes
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Pictures of damaged item(s).
Failure to provide the required information may cause delays.
For packages not delivered by FedEx/UPS, claims must be submitted within 2-3 days from when the package was marked "DELIVERED”.
Claims made outside of the 10-day window may not be processed.
Shipping Costs and Return Labels
- If the return is due to an internal error, JODIFL will provide a prepaid return label. All items must be received within 14 days after the label is issued.
- For all other returns, customers are responsible for shipping the items to our corporate address: 2727 Long Beach Ave, Los Angeles, CA 90058.
Restocking Fees
- A 30% restocking fee applies to all non-damaged returns.
- A 30% restocking fee also applies to returns not in their original packaging. Broken packs will not be approved for return.
Store Credit:
Store credit will be issued once the returned items have been received and inspected by our returns department.
Exchanges:
if merchandise was incorrectly sent and an exchange is requested, a return label will be emailed to the customer upon notification.
Non-Returnable Issues:
- We do not authorize returns based on “Fitting Issues” or due to "Not remembering" your order. Please read all style descriptions before ordering.
- Show orders must be double-checked for accuracy. Any mistakes must be reported within 5 days of the last date of the show.
Final Sales:
- All sales, discounted, and promotional items are final and cannot be returned.
- No refunds will be issued. Damaged or incorrectly sent items can be exchanged or will be given store credit.
Damage Claims Investigation:
Any claims for damages are subject to investigation, which can take up to 5 business days.
CANCELLATION POLICY
Special and Large Order Cancellation Policy:
For special orders or high-quantity items, cancellations are not permitted once production has begun. Both parties, customer and JODIFL, are responsible for ensuring the order was placed correctly and that all details were acknowledged, including this policy. For questions regarding the production status and cancellation eligibility, please contact us at info@jodifl.com or reach out to your sales representative. To guarantee a cancellation, please submit your request within 1-2 business days of placing the order. Cancellations requested after this period may or may not be possible. For customers with a history of frequent cancellations, we may require a non-refundable 25% deposit on future orders to cover production and other associated costs.
Regular Order Cancellation Policy:
For multiple or significant cancellations, we reserve the right to restrict or ban the customer from placing future orders. For customers with a history of frequent cancellations, their orders will no longer be prioritized, and the merchandise will be given to the next customer in line. To guarantee a cancellation, please submit your request within 1-2 business days of placing the order, including pre-orders. Cancellations requested after this period may or may not be possible.
Additional Considerations:
ETA Issues:
ETAs are not guaranteed and may change due to factors beyond our control. If a delay is deemed unreasonable, cancellations will be accepted. However, if the delay is within reason, cancellations may not be possible and will be assessed on a case-by-case basis.Fit Issues:
JODIFL carries many oversized items, so please keep this in mind when making your purchase. Cancellations for fit issues will be accepted for first-time buyers only.Change of Mind:
Requests to replace styles due to finding alternatives will be reviewed and accepted based on quantity and other factors. However, frequent instances will result in denial of approval without further review.Wrong Style/Color Ordered:
Customers should review their orders carefully before confirming. Once placed, cancellations for mistakes may not be possible.Duplicates:
It is the customer's responsibility to inform customer service if they do not wish to receive duplicate orders, as we cannot distinguish between re-orders and duplicates. Without notification, duplicates will be shipped.Exceptional Circumstances:
Cancellations due to personal issues such as natural disasters, family emergencies, or any other unmentioned drastic reasons will be reviewed on a case-by-case basis.
Privacy Policy
Privacy Policy
- Jodifl Inc. ("Jodifl," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect the information we collect from you when you use our website or services.
Information We Collect
- When you visit our website or interact with us, we may collect personal information such as your name, email address, phone number, shipping address, billing address, and payment information. We may also collect non-personal information such as your IP address, browser type, and browsing behavior.
Use of Information
- We use the information we collect to fulfill orders, process payments, communicate with you, improve our products and services, and comply with legal obligations. We may also use your information to send you promotional emails or text messages about our products and services, but only if you have opted in to receive such communications.
Disclosure of Information
- We may share your personal information with third-party service providers who assist us in operating our website, conducting our business, or servicing you. We may also disclose your information in response to a subpoena, court order, or other legal process, or if we believe it is necessary to protect the rights, property, or safety of Jodifl, our customers, or others.
Your Choices
- You have the right to access, update, or delete your personal information. You may also opt out of receiving promotional emails or text messages from us by following the instructions provided in the communication. Please note that even if you opt out of receiving marketing communications, we may still send you transactional or administrative messages related to your account or orders.
California Privacy Rights
- If you are a California resident, you have certain rights under the California Consumer Privacy Act ("CCPA"). These rights include the right to know what personal information we collect about you, the right to request deletion of your personal information, and the right to opt out of the sale of your personal information. To exercise these rights, please contact us using the contact information provided below.
Security
- We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
Contact Us
- If you have any questions or concerns about this Privacy Policy or our practices, you may contact us at:
Jodifl Inc.
2727 Long Beach Ave Los Angeles, CA, 90058
Email: info@jodifl.com
Phone: (213) 537-0578
Opting in for Text Messages
How to Opt In:
● You can choose to receive text messages from Jodifl regarding our products, services, and special offers by:
- Checking the designated opt-in box during account creation on our website.
- Contacting our customer service team and providing your explicit consent.
How to Use Text Message Keywords:
● Once you've opted in, you can interact with our SMS program using the following keywords:
● START- Reply with "START" to any message you receive from us to confirm your subscription and continue receiving updates.
● STOP - Reply with "STOP" to any message you receive from us to unsubscribe from our SMS program and stop receiving future messages.
● HELP- Reply with "HELP" to any message you receive from us to get a reminder of these keywords and instructions on managing your subscription.
Additional Information:
● Standard message and data rates may apply depending on your mobile carrier and plan.
● Opting in for text messages is entirely voluntary. You can still enjoy our products and services without subscribing.
● We respect your privacy and provide clear instructions for opting out at any time.
Third-Party Links
- Our website may contain links to third-party websites or services that are not owned or operated by Jodifl Inc. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of these third parties before providing any personal information or engaging with their websites or services.
Children's Privacy
- Our website and services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete the information as soon as possible. If you believe that we may have collected personal information from a child under 13, please contact us using the contact information provided above.
International Users
- Our website is operated and managed in the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located. By using our website or providing us with your information, you consent to the transfer, storage, and processing of your information in the United States and other jurisdictions where we operate.
Consent to Processing
- By using our website or providing us with your information, you consent to the collection, use, disclosure, and processing of your information as described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our website or provide us with your information.
Changes to this Privacy Policy
- We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the effective date.
Thank you for taking the time to review our Privacy Policy. If you have any questions or concerns, please contact us using the contact information provided above.
By using our website or services, you consent to the terms of this Privacy Policy.